Refund Policy

Return Window

You have 7 days from the date of delivery to return items for a full refund. Items must be in original condition with tags attached.

Eligible Items

The following items are eligible for return:

• Unworn clothing with original tags
• Accessories in original packaging
• Items that are defective or damaged upon arrival

Non-Returnable Items

The following items cannot be returned:

• Items worn or used
• Items without original tags
• Custom or personalized items
• Undergarments and intimate apparel

Return Process

To initiate a return:

1. Contact us via WhatsApp at 03068203440
2. Provide your order number and reason for return
3. We will provide return instructions
4. Ship the item back to us using the provided address

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact us:

WhatsApp: 03068203440

Email: contact@sadafcollections.store